Support Policy - Sajha Dokan Online Shopping
Last Updated: [Date]
1. Customer Support Overview
a. Sajha Dokan is committed to providing excellent customer support to ensure a positive shopping experience for our users.
b. Our support team is available to assist you with inquiries, concerns, and technical issues related to our platform and your shopping experience.
2. Contact Channels
a. For customer support, you can reach us through the following channels:
- Email: [Your Support Email]
- Live Chat: Available on our website during specified hours
- Phone: [Your Support Phone Number]
b. Our support team aims to respond to all inquiries within [specified timeframe] during regular business hours.
3. Types of Support
a. Order Assistance: Our support team is available to assist with order-related inquiries, including order tracking, modifications, and cancellations.
b. Product Information: If you have questions about our products, specifications, or availability, our support team can provide the information you need.
c. Technical Support: For technical issues related to our website, account access, or payment processing, our support team is ready to assist and resolve problems promptly.
4. Support Hours
a. Our regular support hours are [specify hours and time zone]. Any inquiries received outside of these hours will be addressed during the next available support window.
b. Holiday hours or any variations will be communicated in advance through our website and other communication channels.
5. Response Time
a. We strive to respond to customer inquiries within [specified timeframe] during regular business hours.
b. Response times may vary based on the volume of inquiries, but we are dedicated to providing timely and effective support.
6. Escalation Process
a. If your issue requires further attention or if you are not satisfied with the initial response, you may request escalation to a higher level of support.
b. Escalation requests can be made through the same contact channels, clearly indicating the need for escalation.
7. Feedback and Improvement
a. We value customer feedback as it helps us enhance our services. Please let us know about your experience with our support team so that we can continually improve.
b. Feedback can be provided through our website, email, or other specified channels.
8. Contact Us
For any questions or concerns regarding our Support Policy, please contact us at firstname.lastname@example.org